If you have any questions or concerns with your order contact: firstname.lastname@example.org
You can also call us at (206) 486-6750.
Hours of Operation: Monday-Friday 10am - 5pm PST
We strive to ship orders within 1-2 working days. If we're really busy it may take a day or two longer. We travel a lot to create our content and are not always available in the office, however we strive to respond to emails/calls as soon as possible. We will do our best to let you know if there is going to be a significant delay in shipping your order.
When you place the order you will receive a confirmation e-mail and an additional e-mail when we ship. US domestic orders will receive a USPS tracking number. International first class shipping shipping does not include a tracking number. We are unable to guarantee safe delivery of packages without tracking numbers. To ensure a faster, more reliable experience, we recommend choosing priority shipping.
Most orders are received within a week of shipping. Your tracking number and link might take a day before it's updated. In rare cases the tracking number doesn't update until after delivery, this is a quirk of USPS.
Shipping Costs: Rates start at $8 and up depending on order size.
Delivery Time: Varies 2-10 days depending on service.
We do not provide tracking for first class international orders. Use at your own risk. We recommend Priority Shipping or FedEx, but understand the costs can be prohibitive. In some countries you will be able to get updated tracking information through your local postal service after the order passes customs.
Shipping Costs: Rates start at $22 and up (or $11 in Canada).
Delivery Time: The minimum time for first-class international shipping is 6-8 weeks (even to Canada). Shipments to China may take up to 10 weeks. It just depends on the mood of customs and the efficiency of local postal services. If you haven’t received your order within 6 weeks of the shipping confirmation send us a quick e-mail. In most cases the package will show up. We recommend upgrading to USPS Priority or above for fast safe delivery and tracking information.
Customs/Duties: Depending on the policy in your country you may be charged VAT or other fees upon receipt of the package.